Home
O'Reilly UK and UKUUG have another fine tutorial scheduled for your delectation. In London, on Tuesday 11th August 2009 between 9.00 and 17.00, we give you Request Tracker:
Request Tracker (RT) is an enterprise-grade ticketing system. It is designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective.
Your Tutor: Jesse Vincent, the author of RT, co-author of RT Essentials:
Jesse Vincent is the author of RT and the founder of Best Practical Solutions, LLC, a company dedicated to open source tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Vincent worked as the systems lead for a now-defunct dotcom and as a software designer at Microsoft.
Book now: online or booking PDF.
More event details at ukuug.org/events/rt/.
Comments